

Do I need a referral from our doctor?
Some insurances may require a referral for an evaluation, or even authorization to proceed with treatment. Our administrative staff will keep you updated upon checking benefits. For OT/PT services, we must have a prescription on file.
Do you offer in-home services?
Yes, we offer pediatric therapy services in and out of our private clinic and sensory gym settings, these outside settings include: preschools, daycares, public and private schools, ABA centers, and in the home setting.
What does insurance cover?
There are a wide variety of policies available for each insurance provider. Some good questions to ask your insurance provider are:
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What are my deductible, out-of-pocket, coinsurance and co-pay amounts that apply?
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Do I have a visit limit for therapy services?
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If my child has an autism diagnosis, does my plan follow the autism mandate?
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Do I need a referral or an authorization?
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Are there any diagnosis exclusions that I should be aware of?
We also recommend that when you speak to a representative you write down their name, the date you spoke to them, and ask them for a reference number. We do the same when we call. Should there be conflicting information, they have the capability to review the call.
What does an evaluation look like?
We believe every child learns and communicates in their own unique way. Our evaluations are designed to be both thorough and child-friendly.
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After reviewing your intake paperwork, we will schedule a 60-90 minute evaluation that includes play-based activities, observation, parent input, and standardized assessments when appropriate. Our large-scale sensory gym and therapy rooms help children feel comfortable while allowing therapists to gain valuable insight into their skills and development.
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At the the end of the evaluation process, we will review our recommendations with you and work together to create a plan that supports your child's success.
What are co-treatments, and how do they benefit my child?
Co-treatment occurs when two therapies are provided at the same time. This would be recommended based on your individual child’s needs and goals, if appropriate for your child. Co-treatment allows the therapists to work together on goals and brainstorm strategies together in the moment that will best serve the client. This does minimize your child’s overall time in treatment, but it maximizes the benefits of treatment and allows us to collaborate in real-time, often leading to better treatment outcomes.
Do you provide bilingual services?
Yes. We have bilingual team members in administration, speech therapy, and occupational therapy to better serve and support our families.
Do you accept insurance?
We offer both insurance and private pay services. Because benefits and coverage vary greatly between plans, we encourage you to contact our office to discuss your child's needs. Our team will help you understand your benefits, explore available options, and determine the best path forward for your family. Many families also choose private pay for its added flexibility, greater control over services, and the ability to begin care without insurance-related limitations.
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What are the Benefits of a Sensory Gym?
A sensory gym provides a fun, engaging environment where children can develop important skills through movement and play. Activities such as swinging, climbing, balancing, jumping, navigating obstacle courses help support sensory processing, motor coordination, strength, attention, body awareness, and regulation. Sensory gyms, can also encourage social interactions, confidence, and participation in everyday activities. Our sensory gym is designed to meet children where they are while making therapy both effective and enjoyable.
My child was dismissed from speech/ occupational/physical therapy at his school. I feel that he still needs treatment, what can I do and why was he dismissed?
Remember that school districts operate under separate guidelines from private practitioners. For a child to receive therapy in the schools it must prove to be “educationally relevant” and must focus on educational goals and objectives. Your child may have been dismissed because they had reached a higher functioning level, and it was no longer “educationally relevant” for them to be seen at school. If you feel that your child still needs Speech/OT/PT services, you have the right to pursue private treatment from a skilled SLP, OT or PT in a private practice setting, such as Connections.
